Carluccio's is an Italian restaurant. It's manifesto is to provide great quality authentic reasonably priced food at reasonable prices. If you're thinking that you recognise that name... Antonio Carluccio began this chain of restaurants in 1999. (Antonio Carluccio just to jog your memories is one half of the two greedy Italians, and often appears on Saturday morning kitchen).
Anyway back to my original purpose... but first a little disclosure, this 'critique' only applies to my experience at this restaurant yours may be very different!
We wandered in to the restaurant, which is divided in to two sections; the restaurant and the deli store. A guy putting out plates of cakes noticed us immediately and said hi; continued to put out his cakes and retreat back. So we were left floating hoping someone would tell us to go take a seat and or guide us to our seats.. another person said hello to us before we started moving towards the tables and we were approached by a waiter. We were allowed to choose our own seats and handed menus, and pointed towards the specials menu beside us.